Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine review options
   • Regulatory body decision is evaluated
   • Available internal appeal procedures are explained and exhausted
   • Available review mechanisms are outlined
   • Consultation is held with client
2. Develop dispute response
   • Appropriate dispute resolution protocols are followed
   • Stakeholders are engaged and consulted in response to development process
   • Response is drafted and feedback is sought from stakeholders to refine response as required
3. Submit dispute response
   • Import declaration is paid under protest in accordance with Customs Act Section167 as required
   • Dispute response documentation is forwarded to relevant regulatory authority in accordance with workplace procedures
4. Initiate further action
   • Dispute response is read and outcomes are evaluated to determine appropriateness of further action
   • Stakeholders are consulted about appropriateness of further action and advice about escalating and/or retreating is provided
   • Appropriate action is taken based on stakeholder consultation, in accordance with workplace procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Nonessential conditions can be found in the Companion Volume Implementation Guide.

---

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying escalation and/or retreat processes as required communicating with clients to outline further actions to be taken determining action for the effective resolution of outstanding issues engaging and consulting with clients and stakeholders ensuring currency of relevant legislative and regulatory knowledge following procedures reading and interpreting legislation sequencing a submission in logical order.

---

Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

clearance advice procedures in accordance with border control policy sections of the Customs Act dealing with payments under protest customs prosecutions forfeiture, seizure and condemnation provisions of the Customs Act internal and external appeal processes for reviewing decisions monitoring and export examination powers under the relevant and current Customs Act, and related infringement notice guidelines and infringement notice regulations.

---